CRM Analytics

2024 Week 02 – Text Clustering in Einstein Discovery

Introduction Welcome to Week 2 of the 2024 CRMA Workout Wednesday challenge.  This week we will be working with Text Clustering in Einstein Discovery Models.  Text Clustering, sometimes called Mining or Data Mining, is the function of analyzing unstructured data to group similar context or pieces of text into categories or… clusters.   Often times our […]

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2023 Week 42 | Take Control of Your Experience with Actions Menus

Introduction This week we are exploring a feature – Action Menu – which allows your users as they gain insights into your business from your dashboard, to perform actions on underlying Salesforce records. Allowing them to invoke a Salesforce action on the record directly from CRM Analytics. Requirements Create a new dataset or use an

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