Introduction This week we’re going to be building a recipe to create a dataset that we’ll use in a future dashboard. The focus is on IT tickets. We have a data set with information about open & closed tickets and some SLA data. We’re going to be combining these together in CRMA. Before we do […]
2023 Week 17 | Open IT Tickets Read More »
Introduction Something that we’re yet to explore in CRMA with Workout Wednesday is using Einstein Discovery to create predictive models and this week we’re going to be doing just that. Using a training dataset from a 2020 Kaggle challenge, we’re going to try and predict whether a customer will churn or not from a telecommunications
2023 Week 13 | Predicting Customer Churn Read More »
Introduction Not everyone wants to consume analytics through their desktop these days. We live in a busy world where people are often on the go, so we’re focussing on a mobile dashboard this week. The goal is to create a simple view that can be quickly glanced at to see our KPIs vs. last year’s
2023 Week 09 | Mobile KPI Scorecard Read More »
Introduction Using a moving average is a great technique to smooth out fluctuations in data points and help us see the overall trend of a particular metric. We could create a visualization that fixes the moving average to a particular number of months, but we could bring greater value to the user by allowing them
2023 Week 05 | Dynamic Moving Average Read More »
